Where and How to Find the Shipping Time for Your Hubshop Orders

At Hubshop, transparency is essential. We know that waiting is the hardest part after placing an order! To help you plan for the arrival of your items, we show the expected wait time at several key steps of your purchase.

Since the more than 40 suppliers we work with don't use the same IT system as we do, we can't show real-time factory stock on the product pages for the many part numbers we offer. Instead, we give you an estimated date for each manufacturer, based on our previous sales. If you need a more precise lead time, please contact us before ordering and we'll check their stock levels live.

1. On the Product Page: Your First Reference Point

The first place to check the lead time is directly on the page of the item you're interested in.

• Where can you find it? The estimated shipping time is clearly displayed on every product page, usually below the price or near the "Add to cart" button.
• What does it mean? This lead time is the time it takes for the product to leave our warehouses (or those of our suppliers).

2. The Cart and Checkout

Before you confirm your purchase, the site gives you a more precise estimate based on your chosen shipping method and your address.

• In the Cart: The summary often shows an overall delivery time for your entire order.
• At Checkout: This is the most reliable step. Just before you pay, a precise delivery date or range of days is confirmed.

3. Confirmation and Tracking E-mails

Once your order is placed, two key e-mails keep you informed of its status:

• Order Confirmation E-mail: It lists the items you purchased and confirms the estimated delivery time or date once again.
• Shipping E-mail (the most important one!): As soon as your package leaves our premises, you receive an e-mail with your tracking number and a direct link to the carrier. From that point on, you can follow your shipment in real time.

⚠️ Good to know: The delivery time may vary if you order several products with different stock statuses. In that case, we recommend checking the longest lead time displayed or contacting our Customer Service to request a partial shipment. We also depend on the manufacturer's production or restocking times.

Have an urgent question?

If you've checked all these steps and still have questions about your order, feel free to contact our support team. We're here to get back to you quickly!

Photo by Andrea Piacquadio: https://www.pexels.com/fr-fr/photo/homme-formel-ennuye-regardant-un-ordinateur-portable-au-bureau-3760811/